Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery within Nairobi and its environs is absolutely free. For the rest of the regions including international orders, we have multiple delivery options depending on your location.

Which payment methods are accepted in the Online Shop?

Our online store uses Payment via Pesapal Gateway, you can pay by either credit/debit card or use mobile payment option such as Mpesa. If you reside in Nairobi and its environs, you have the option to pay on delivery.

How long will delivery take?

For Nairobi, delivery is within 48 hours. For international orders, the delivery time will depend on the type of shipment you choose.

How secure is shopping in the Online Shop? Is my data protected?

Yes. We’ve taken several steps to ensure all information received from our online guests is secure. Secure Socket Layer (SSL) encryption is used to protect every transaction between our servers and your computer.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive order confirmation?

Yes, you should receive an order confirmation within 24 hours.

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